1. When should I arrive for my reservation?

Customers must arrive 30 minutes prior to reserved time to allow time for check in. Please give yourself time for parking, washrooms prior to your check in.

2. How old do I need to be to rent a Vespa?

To rent a Vespa, you must be at least 18 years old and possess a valid driver's license. In Alberta this is known as (Class 5 GDL or non-GDL, or Class 6) license. If you can drive a vehicle in Canada independantly, then you can rent a Vespa scooter.

3. What kind of license do I need?

You do NOT require a mortocycle license to drive a Vespa. We accept valid Canadian, U.S. International License to drive a vehicle independantly. In Alberta, this license this is known as (Class 5 GDL or non-GDL, or Class 6) license.

4. Is prior riding experience required and what is the minimum age to rent?

Drivers must be 18 years of age to rent the Vespa. Passengers can be minors but tall enough to touch the foot pedals. Prior Vespa Scooter experience is NOT required but we do recommend that you are a confident automobile driver and are comfortable riding a bicycle. Our friendly staff provide basic orientation for all drivers to ensure they feel confident and comfortable with the Vespa. Passengers do not require any prior experience.

5. How many hours should I rent the Vespa for?

We offer full-day, 4 hour, 3 hour, 2 hour, 1 hour rentals. We provide you with advice on various routes to take in Banff that are scenic & memorable. If you require a multi-day rental, please call us at 587-327-4111 to discuss. We also offer our Vespas for photo shoots for weddings and special events.

6. What items do I need to bring for the rental?

You will need to bring a credit card, a valid driver's license, and eyewear (if driving glasses/sunglasses)

7. Can I ride with a passenger?

Riding tandem on our Vespa scooters is recommended for experienced riders who are fully confident in their abilities. It is crucial to understand that by choosing to ride tandem, the responsibility for the safety of both the rider and the passenger rests solely with the rider. Banff By Scooter accepts no liability for any injuries sustained by a passenger, regardless of their age. We strongly advise riders to assess their skills and capabilities before opting for tandem riding. Your safety is paramount to us, and we appreciate your understanding and cooperation in adhering to this rule. 

8. What happens in case of bad weather?

Your safety is our priority. If we determine that weather conditions are unsafe for riding, we will offer rescheduling or refunds, at the customer's choice. We will notify you promptly in such situations. 

9. How do I make a reservation?

To make a reservation, please use our online website: banffbyscooters.com. We recommend reserving at least 1 week in advance to secure your preferred date and time.

10. Are there any age restrictions for passengers?

Banff By Scooter only recommends riding tandem for experienced riders and accepts no liability for the injury of a passenger, regardless of age. Moreover, all riders on the Vespa are required by law to wear a helmet. We provide an extra helmets for passengers for no extra cost. In the event that our helmets do not fit a rider properly, we kindly request that you provide your own DOT approved helmet. Each rider is responsible for ensuring a proper fit of the helmet. A proper fitting helmet is essential to maximize safety and protect against potential risks. If children are passengers, their feet must be able to touch the foot pedal provided for tandem riding and they must have a legal guardian who signs their waiver. Thank you for your cooperation in prioritizing safety during your Vespa mountain experience with us. 

11. What should I wear during the ride?

We recommend wearing appropriate riding gear, including a helmet (included in the rental ), closed-toe shoes, sunglasses, and comfortable clothing suitable for the changing mountin weather. Long sleeves and long pants are strongly recommended to protect yourself in the event of a fall. 

12. Can I bring my own helmet?

Yes, you are welcome to bring your own helmet, as long as it meets safety standards and regulations. In Canada the helmet must be DOT approved and bear this stamp. Sports helmets (hockey, football, baseball, cycling, non DOT approved helmets etc.) will not be accepted

13. Why is a security deposit required on a valid credit card?

A security deposit of $1000 is required for each Vespa rented. The security deposit is returned same day once the Vespa is returned damage free. In the event that the Vespa is damaged, the damage will be assessed and the owner of the credit card is responsible for full payment of all damages.

14. What happens if I am unable to make my reservation?

Customers may reschedule reservations up to 2 days prior to the beginning of the reservation day to a time and day that is available. Cancellations are also allowed up to 2 days prior to the reservation.

15. What is your cancellation & weather policy?

Customers reserve the right to cancel a reservation up to 2 days prior to the reservation date for a 100% refund ond/or to change the reservation to a more suitable day and time.

Banff By Scooter reserves the right to use their full discretion to determine if inclement weather conditions are deemed to be unsuitable for the rental to proceed and to cancel or reschedule the reservation at the customers wish. In the event of unforseen circumstances from Banff By Scooter, the rental may also be forfeifited and a full refund will be provided or an opportunity to reschedule will be provided based upon the customer's wishes.

If you have any further questions or need assistance, please don't hesitate to reach out to our friendly team. We're here to ensure you have an amazing Vespa experience!